7 Ways to Deal with Online Competitors and Their Dirty Tricks

In most business books and classes, competitors are treated like an abstract concept. They are in the background, like gravity, but don’t really affect you except as a thought exercise. In that context, the way to deal with them is simple: just do what you do better than anyone else and let customers figure out that you offer more value on their own.

As most of us know, the real world doesn’t really work like that. You do have to concentrate on your own business, but your competitors are anything but abstract. They are people just like you. In fact, in some cases they are petty, unethical, and downright dishonest.

That brings us to a question that’s rarely ever addressed directly enough: how do you deal with the dirty tricks they play? What should you do to fight back when they try to run ads using your brand names, put up websites that look like your own, or try to copy your products? What are your options when they post fake online reviews, try to steal your content, or market their products or services with lies?

In today’s post we are going to give you the answers. But first, a quick warning: don’t try to fight bad behavior with more bad behavior. While it might not always seem like it, those who perpetrate online lies and scams usually get caught. And once they do, they can face severe consequences, ranging from legal challenges to blacklists from search engines and social platforms. Your competitor might be willing to risk the future of their business, but that doesn’t mean you should put yours in jeopardy.

With that little bit of fine print out of the way, let’s look at seven ways you can deal with dishonest online competitors and their dirty tricks…

1. Run Defensive PPC Ads

Suppose you have industry-leading products and services, or just draw a lot of traffic to your website. Your competitors might take an approach that could be summed up as “if you can’t be them, imitate them.” That usually involves running search and social ads based on branded terms or product names that are normally associated with your company. In other words, they try to steal web traffic that’s meant for your website.

An easy way around this is to simply run your own ads for the same terms or branded search phrases. You might not prefer to spend money on search traffic that was meant for you anyway, and that’s understandable. However, you’ll end up getting most of those visits at a very low price (usually pennies per click). And in the process, you’ll deprive your competitor of that web traffic while also driving up their pay-per-click budget at the same time.

2. Lock Up the Right Domains

A similar tactic some dishonest competitors will use is to direct searchers towards a website that looks like it’s owned by your company. Usually they’ll be savvy enough to employ a variation that’s just different enough from yours to avoid any legal liability. Again, the goal is to siphon traffic away from your website and towards their copycat pages.

If you have a very popular company, it’s worth taking the time to snap up a handful of related domains. As with running ads on your own branded search terms, this can be annoying but it’s ultimately going to be inexpensive.

Not sure which domains you should reserve to play defense against your competitors? Get together with your web design team to evaluate search in traffic patterns, along with your most important keywords or brand names. Then you can come up with a list of the most obvious targets and lock them up before your competitors can.

3. Monitor Your Online Reviews

One particularly nasty tactic some desperate competitors will use involves hiring people to post negative reviews of your business. The theory in this case is that if they can’t beat you on price, service, or value, they can at least make you look worse in the eyes of potential customers who might not know better.

This is an area where a little preparation goes a long way. For a few dollars a month you can have your web development team deploy reputation management software that will keep you informed any time someone leaves feedback about your business. If lots of false and negative reviews show up at once, you’ll be alerted before they can do any damage, and as an added bonus you can use the same tools to improve your reputation online with legitimate reviews, boosting your sales in the process.

4. Protect Your Content

There are lots of scams related to web content, but a competitor who is jealous of your success may simply use it as their own. Unfortunately, this is something that’s common enough for us to have seen dozens of times.

Protecting yourself from this kind of theft is pretty simple. There are software tools (like Copyscape) that will scour the web and let you know if someone has posted your copy-written material. If you find that has happened, you can contact the company hosting the offending website and have them remove the pages right away. Google and the other search engines will also take action against blatant content duplication or scraping. However, you have to monitor the web and be aware of the problem before you can do anything about it.

5. Post Comparison Product Reviews

Sometimes, the problem with competitors is that they try to pass their products or services off as better, using false or misleading information. If you come across minor exaggerations, you might not care enough to address them. If you feel like they’ve shared something inaccurate that’s going to hurt sales, though, you might decide to take the issue head-on.

The easiest way to do that is to simply post a side-by-side comparison video or product review. Just put what you have to offer up against the competition and point out the differences in a clear and accurate way. This type of content tends to attract plenty of views and can be easy for buyers to understand. 

Just be sure that you are sharing your facts, comparisons, and assessments. Being untruthful or overboard doesn’t help you. In fact, it just makes it harder for customers to separate you from others who are being unethical with their marketing.

6. Get Customers to Tell the Story

Even if you are completely honest and straightforward in your marketing, it can be hard to get buyers to pay attention. It’s a chicken-and-egg problem: because your competitors lie, it’s difficult for buyers to trust you. And because they don’t trust you, they can’t see the value in what you are offering.

To get around this stumbling block, you just have to let your satisfied customers do the talking for you. People might not believe marketers, but they do believe impartial reviewers who look and act like themselves. So, if you have testimonials from customers who faced the same problems that the rest of your target market is dealing with, get them to share their experiences.

The caveat here is to make sure your reviewers are uncompensated, specific about the benefits they received, and are easy to verify. Do that, and their kind words will do more to boost your sales than any kind of marketing content ever could.

7. Just Keep Leading the Pack

You knew this piece of advice was coming, didn’t you? As frustrating as it might be, the best way to deal with an unethical competitor is usually to ignore them and do your own thing. They might be getting under your skin, but they probably aren’t making a very big dent in your bottom line.

Think about it this way: when someone tries to imitate your products, your content, or some other aspect of your messaging, they are basically admitting that your business is better than theirs. They’re pointing out that you have the real thing and they are a pretender.

Naturally, we don’t want you to ignore serious copyright violations or let a competitor steal money from your pocket. When in doubt, though, your best bet is to work on your own business, continue racking up those positive reviews, and watch your reputation (and profitability) just keep growing.

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