5 Quick Tips on Selling More Through Your Business Website

When lockdowns and stay-at-home orders were first being put into place, savvy business owners moved to institute ecommerce features on to their websites. They recognized that if buyers couldn’t visit them in person, they’d have to find new ways to generate revenue. That forethought has paid off, with some estimates suggesting online sales have doubled compared to the same quarter last year.

However, while some business owners took immediate action, others decided to take a wait-and-see approach. That was understandable, but customers are largely deciding to stay home. That means that this is the perfect time to upgrade the ecommerce features on your website.

If you don’t currently have the ability to sell online, this should be your cue to start. Alternatively, if you can already make money through your web pages you might want to expand your capabilities and attract more revenue.

No matter which of those categories your business falls into, we want to give you some actionable advice that will help. Let’s look at five ways you can start to sell more through your business website starting today

1. Add a Shopping Cart

You can’t sell anything through your website without some mechanism to process transactions and collect money. In most instances, that’s going to mean installing some kind of shopping cart that pairs with a merchant account.

These solutions are easy to find and implementing them is not complex from a technical or programming standpoint. At the same time, just deciding to sell things online isn’t necessarily as simple as it might seem. You definitely want to take care in choosing the right shopping cart and merchant solution for your business. Getting things wrong could cost you a lot of money, create a great deal of hassle for your customers, and even lead to other disruptions in your business or website.

For example, it goes without saying that you want your shopping cart software to be as secure as possible. You’ll also want to know that it’s easy to use, both for yourself and your customers. It has to be compatible with the content management system you’re using, and it always helps if the product is inexpensive. 

On top of that, there may be certain features you require, like custom specifications or discounts for various order sizes. You might not find those in the simplest shopping cart solutions, or you might need a web developer to help you put the right settings into place.

As a rule of thumb, we always recommend you work with an experienced web team when choosing and installing merchant features on your small business website. It’s not an expensive or time-consuming process, but it’s one you can’t afford to get wrong.

2. Create Online Demos Customers Can View

It’s one thing to have the ability to sell products and services online, and another thing to actually generate orders. Often, what’s truly important to a small business isn’t the technical tools needed to accept payments but the skill and expertise of a master salesperson.

You’re never going to be able to completely duplicate face-to-face contact online, but you can get a lot closer with online demo videos or interactive presentations. These allow you, or a member of your team, to walk a potential buyer through the features and benefits of a product before making a decision.

In some ways an online video presentation can be even better than a live demo. In person you might forget to mention something crucial or struggle with a difficult question. When you’re working from a script, and with ideal lighting and backdrops, you can put your very best foot forward. Even better, you can film a presentation once and then have it seen by dozens or hundreds of buyers. You can even share it on your social profiles and in an email newsletter.

Putting together online sales presentations does take a bit of work, but most of our clients can batch the task into a single day. Then, they not only have the tools they need to sell more products and services online, but also a way to pre-qualify buyers and reduce complaints or returns.

The cost of video production and editing has gone down steadily over the past decade as broadband-speed connections have come to rural areas and mobile devices. Video is much more powerful as a sales tool than plain text and images, so why not make the most of it?

3. Integrate Live Chat Features

While you can use online video to intrigue and motivate buyers, your business might be one where customers are going to have lots of questions. They might need to consider specific use cases, or simply get more information before making a final decision.

In those cases, having live chat features on your website can be a game-changer. When you or your employees are standing by, ready to address specific issues as needed, a major obstacle to closing the sale is removed. Prospects no longer have to go without the details or interaction they might need to make them feel comfortable taking the next step.

Online chat features are easy to install, although (as in shopping carts) you’ll want to make sure they are safe, compatible, and convenient. Some will allow customers to contact you or a team member directly; others can be programmed to automatically answer simple and frequent queries.

No matter how straightforward or complex you want to go, however, there is a lot of value in letting a potential buyer see that someone is standing by to assist them with their order or to tackle a quick question. That’s especially true when you consider that someone who is interested right now might not necessarily return to your website to get the answer they need later.

4. Create Upsell Opportunities

In the real world, you and your employees probably look for upsell and add-on opportunities so often it has become second nature. From asking someone “do you want fries with that?” to suggesting a maintenance plan, businesses are always finding ways to increase revenueand value for their customers—by putting more into each sale.

If you have a simple shopping cart on your website, though, you might not be able to do the same. That would mean you’re probably missing out on huge amounts of revenue because your average sale price is going to be a lot lower than normal. It could also mean buyers aren’t getting the little “extras” that would make them happier with their decision later.

The answer, of course, is to integrate smart ecommerce features into your business website that correlate certain products and services with one another. As an example, if someone were purchasing a shirt from you, they might be interested in another similar item the same size. Or, if they were booking a service to clean up leaves in the Fall, they might also be interested in snow removal this Winter.

These are just simple examples, but you get the idea. If there is something you would normally sell to a customer at the time you check them out or write up an invoice, they need to be offered the same product or service (at a minimum) when they finish a transaction on your website. That’s not hard to set up with your web design team, and you’ll definitely see the difference in your bottom line.

5. Don’t Forget About Inventory and Fulfillment  

To this point we’ve looked at a few tools and solutions that can increase your sales, but don’t forget about everything that happens after an order has been placed.

Buyers are always impatient to know when their items will be shipped and delivered, but that’s particularly true this year when so many industries and supply lines have been disrupted. If you’re going to add merchant features to your website, or improve the ones you have, it makes sense to address inventory and fulfillment.

You can put automated systems in place that notify customers about the status of their orders and help them keep track of shipping. You can even combine inventory and ecommerce platforms so shoppers can see what’s available on your website in real time.

These sorts of add-ons can increase sales, but more importantly they lower your customer service burden. When buyers can get the information they need about their transactions directly from your website, they don’t have to call or email your team.

As with the other improvements we suggested, adding inventory and fulfillment tools to your website doesn’t have to be a huge, expensive project. If you’re already thinking about raising your ecommerce capabilities this might be a good time to consider it.

Valley Power Systems Case Study

Since teaming up with Marcom, our SEO, Google Ads, and social media presence have experienced significant increases in traffic that have helped us attract new customers.” – Valley Power Systems, June 2020

Valley Power Systems partnered with us in November 2018 to boost their online advertising campaign. Utilizing a variety of marketing strategies, we’ve been able to improve their online presence, resulting in better web traffic and higher conversions.

Want to view the full report for detailed information? Fill out the form below for a .pdf copy of the case study!

7 Urgent Steps for Marketers in the Covid Economy

As the coronavirus has taken over first the news, then our attention, and finally the economy, clients have come to us again and again with one question: “what now?”

The answer depends of course on the situation a business owner or executive is facing. For some, a Covid recession is a major event. For others, it’s a sad reality but not a huge business concern.

If you have the kind of company that is relatively unaffected by the current pandemic, then you might not be concerned with changing strategies or tactics. For all the rest of us, though, here are seven urgent steps you might want to take today if you haven’t already:

1. Don’t Panic or Make Rash Decisions You Might Regret

One of the worst things you can do, in this crisis or any other, is complicate matters by enacting quick decisions that compound the issue. This is a time to think clearly about what’s possible, what’s likely, and which opportunities or obstacles lie ahead. Take some time to get clear about what you’re facing and what you want to accomplish. Only then should you make strategic decisions.

2. Start Using Your Email Newsletter to Communicate

This is no time to be quiet or leave your customers wondering what you can or can’t do for them. While we would encourage you to reuse any outreach tools you have at your disposal; email is particularly well-suited for fast and effective communication. Let buyers know what’s happening with your business, even if nothing has changed. That way you won’t miss out on business because they have assumed you are cutting back.

3. Reach Out to Your Best Customers through Social Media

While email will probably be the preferred method of communication for the moment, don’t overlook the power of social media to connect with your best customers, clients, vendors, or partners. Some of them may prefer to communicate through these channels. And, sending a note through Facebook or LinkedIn (as examples) is more personal than reaching them through an email blast.

4. Look for Opportunities to Sell and Serve Your Market

Don’t assume there isn’t any business to be found in your industry, or that you know exactly what your customers want. Reach out to some of them and see if there are new opportunities to make your company a more valuable partner or resource. It might be that there are lots of ways you can serve buyers, or the community, that aren’t immediately obvious.

5. Investigate New Customers and Sales Opportunities

If your customers and clients are slowing down, don’t simply take it as a given that you will have to do the same. It may be that you are able to serve other markets (for instance, hospitals or delivery companies) who are doing a thriving business right now. Often, it just takes a bit of creative thinking and investigation to identify new sales opportunities, even in a downturn.

6. Cut Off Any Non-Performing Ads or Campaigns

We started our tips by advising you not to make any rash decisions. However, that’s not the same as saying you should stay still. If there are marketing campaigns or activities that just aren’t going to work in the current economy, then this is the time to pause or discontinue them. Don’t let your money go towards projects that aren’t going to benefit your business for many months to come.

7. Take Advantage of the Downtime to Get Better

One of the things that makes marketing hard is that most business owners and executives don’t have time to read books, take courses, or think about projects like a website overhaul. If there is any small silver lining to what’s going on in the world it’s that we have the opportunity to step back and be more intentional about our plans. Where do you want to be in a few months, and what can you do to make it happen?

12 Online Marketing Tips for the Coronavirus Economy

12 Marketing Tips for the Coronavirus Economy

As it becomes increasingly clear that the global coronavirus pandemic is likely to linger for several months (and possibly longer), topics like web design and online marketing might be the furthest things from your mind. However, this global health crisis is also putting the business world in a pinch. The companies that fail to adjust their strategies today are going to be hurting tomorrow—if they don’t disappear altogether.  So, while you shouldn’t spend all your time thinking about your website, it’s a good idea to explore some options to keep your business running in the coming months. And, with opportunities for meetings, conferences, and even simple one-on-one interactions being limited, the internet is, unquestionably, your strongest remaining sales and marketing tool.  With that in mind, let’s look at a 12 marketing tips you can use to keep moving ahead in the coronavirus economy…

Marketing Tip #1 Adjust Products, Services, and Pricing

Most economists expect that current conditions will lead us into some sort of recession, at least in the short-term. At the same time, many of your customers or clients are probably feeling uncertain about their futures.

Knowing that, you might want to adjust your product and service offerings to fit the current times. Shorter contracts, flexible orders, and low-cost solutions might all be in steady demand. This will vary from market to market, of course, but your goal should be to give your buyers what they want. Now is the time to look ahead and adjust your website and social messaging accordingly.

Marketing Tip #2 Install or Upgrade Website E-commerce Features as Needed

Health officials are advising against unnecessary trips to the store, and particularly to crowded spaces. That means fewer shoppers and a big hit to retailers everywhere as customers either put off purchases or order online.

Depending on the products and services you sell, this might be the perfect time to improve your eCommerce game. Just because buyers can’t come see you in-person doesn’t mean they won’t want to order. Consider setting up faster shipping, online purchasing discounts, or even carryout-style service for those who are trying to practice social distancing. You want to make it as easy as possible for people to keep buying from you.

Marketing Tip #3 Add Online Demonstrations to Your Website

Boosting online orders can be difficult if you are used to closing sales based on the strength of live presentations. One way to overcome this challenge is to film yourself (or salesperson) giving a great demo and then putting it on your website.

This might not be quite as effective as letting a customer try out a product themselves, it can go a long way towards answering the questions they have on their minds that would otherwise stop them from finalizing a purchase. And, shooting, editing, and posting online demos is easy. You can even make customized clips for special clients or individual buyer types.

Marketing Tip #4 Increase Customer Engagement With Online Chats

The one thing that’s normally missing from eCommerce is the ability to ask good questions or get personalized advice like you would from a live salesperson or business owner. You can solve that issue and make the buying process more seamless by implementing online chat tools.

You’ve undoubtedly seen in use these already, but you might not realize just how valuable they can be. Not only can you use them to let buyers know when you are or aren’t at your desk, but you can even program automated responses to simple questions. If you want to boost online sales and conversions, integrated chat software could be the perfect solution.

Marketing Tip #5 Improve Your Hosting and Web Security

Given that your website is about to get a lot more traffic and become an even bigger part of your sales and marketing plan, it makes sense to upgrade your hosting and cybersecurity plans.

Better hosting make your pages faster and more reliable. Improved backups, encryption, and monitoring all make it harder for online thieves to break into your site and get access to data they should. These are smart upgrades in any economy, but will likely prove to be especially crucial during the coronavirus outbreak.

Marketing Tip #6 Fire Up the Home Office

The realities of social distancing mean that up to half of all Americans are going to be working from home for at least the next few months. Contrary to popular belief, that doesn’t necessarily need to involve a loss of productivity.

Besides setting a firm schedule and minimizing distractions, you can get more from your work-at-home time by utilizing remote access software such as TeamViewer and group chat services such as Slack. These tools let you tap into desktops and workstations from anywhere. That way you and your team never have to worry about missing out on important files or applications.

Marketing Tip #7 Embrace Virtual Meetings and Conferences

At the time of this writing, thousands of local, national, and international meetings and conferences have been canceled in a period of 10 days. It’s uncertain when these activities will resume, but the smart money suggests it won’t be for many months.

If your business or industry is dependent on these types of sales interactions, then it’s up to you to replace them. That’s where online meetings, videoconferences, and online presentations come into play. With the right software, some good microphones, and nice lighting in a conference room you can host all kinds of virtual events. They might not be as effective as face-to-face interactions, but you can still use them to maintain relationships and close deals.

#8 Review Your Spending on Advertising

When times are good, you may be able to get away with setting your pay-per-click ads and forgetting about them. For the next few months, though, you would do well to keep a close eye on your spending and ROI. If you’ve been benefiting prior to the pandemic then there’s a good chance that costs per clicks have decreased which means its good time to double down on your efforts.

It’s a virtual certainty that buying patterns are going to change in a lot of markets and industries. And at the same time, the potential for recession could cause the returns for certain types of campaigns to diminish. You’ll want to save every penny you can, so don’t waste any of your marketing budget on underperforming online ads that can be turned on later.

Marketing Tip #9 Stay Ahead of Supply Chains and Schedules

Some businesses are already feeling the pinch in terms of incoming inventory, particularly if it arrives from China. Whether yours is one of them or not, it’s important to update your website as details change. The last thing you want is to make a bad situation worse by taking orders that can’t be fulfilled in a timely way.

The same goes for working schedules. You & your employees might be forced to miss time because of illness. You could need time to care for others in the household. Take advantage of file-sharing apps, slack chats, and other tools for work-at-home opportunities. And, be careful not to offer customers deadlines that can’t be met.

Marketing Tip #10 Use Email to Keep in Regular Contact With Customers and Partners

Email marketing is always a crucial part of the online marketing. In the midst of the coronavirus pandemic, it’s an important lifeline to your customer base. Let them know how you’re doing, offer helpful tips, and alert them to any opportunities or disruptions.

Email is fast, affordable, and targeted. Use it as your primary means of communication when you need buyers, vendors, or the general public. You can also use it to alerted to changes in your business. You can avoid the kind of uncertainty that might otherwise hurt your sales and marketing efforts.

Marketing Tip #11 Maintain Strong Social Activity

Is email serving as your primary communication with your customers? Now is a great time to keep your company active on social media. It’s completely free, plus your profiles put your business right in front of the public at a moments notice. You want to hone in on any channels that your competitors are under utilizing.

Feel free to share tips, success stories, and personal anecdotes. Don’t forget that you can lift spirits (and help your brand) by posting positive messages & updates from time to time, too.

Marketing Tip #12 Don’t Overcommit to Plans or Campaigns

Our final note of caution: preparation has to do with the unknown future. Events are unfolding quickly, especially considering that few could have anticipated how sharply life & business would change in the matter of a few short weeks.

Keep that in mind as you think ahead to future plans and tactics. Until the economy stabilizes and it’s easier to see outcomes will look like, don’t make big decisions or investments. Your main goal for the next months should be to look after your family and keep your company moving. If you manage that, you’ll have done enough to make bigger plans later.

Need Help Formulating Your Company’s Game Plan?

With new developments & information coming so quickly, it’s easy to get overwhelmed with the confusion surrounding the current pandemic. This is no time to panic or take your eye off the ball, however. The future of your business – and the well-being of your customers, employees, and vendors—is on the line.

Why It’s Time to Upgrade Your Web Hosting

Web hosting is an easy topic for business owners to ignore. After all, most don’t really understand how it works, never see the computers where their websites are stored. Also most are easily bored by details like server speeds.

So, rather than get into the technical minutia of different web hosting packages and configurations, today we simply want to remind our clients and readers that it’s time to review your hosting package. In fact, it’s likely that you could benefit from upgrading to a better plan.

Reluctant to spend money on something you don’t quite see the value in? Let’s look at a few things you get with dedicated web hosting…

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The Underrated Value of Local SEO

There are a lot of online marketing tactics worth trying. Few are as universally valuable and powerful as local search engine optimization. Unfortunately, we regularly meet with business owners who don’t yet understand the importance of being visible in local searches. In today’s post, we break down the things you need to know in order to make it work for you…

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Why is Your Search Traffic Drying Up?

Is your search traffic from Google starting to dwindle? Have you noticed that your search rankings for important keywords are dropping… and that sales are falling at the same rate?

We meet with at least a dozen business owners and executives every year who are facing the same kinds of problems. The first thing they want to know is why their websites aren’t generating sales opportunities like they used to, especially if they’ve been using search engine optimization for years.

Every situation is different, but below are some of the common reasons we see search traffic dwindle or even dry up completely.

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The Downside to a Successful SEO Campaign (and How to Fix It)

Most online marketers dream of having a top Google ranking for a high-traffic keyword. That’s because they know those websites with an SEO campaign attracts the most visits, and that those visits frequently turn into phone calls, online inquiries, and even walk-in customers.

However, it’s important to note that there are multiple potential downsides to executing a successful search engine optimization (SEO) campaign. Namely that you could suddenly find yourself with a flood of new interest, and that some of your new prospects might not be a great fit for your company.

Granted, getting too many phone calls, email submissions, and inquiries is usually a great problem to have. However, it can lead to difficulties nonetheless, particularly if all the extra activity stops you from paying enough attention to your best current and potential clients.

So, how do you deal with the extra time needed to handle the additional dozens or hundreds of sales inquiries that come your way when you have a high-ranking Google website? Here are a few proven pieces of advice you can follow…

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How To Break Customer Indecision Online

One of the most difficult things to deal with, as an online marketer, is seeing a trend of customers leaving your website at the last minute. They might abandon a shopping cart, close a window before filling out a lead form, or go back to Google when they should pick up the phone.

Why does this customer indecision cost you money? And more importantly, what can you do about it?

Although every buyer and visit is unique, potential customers generally leave you without taking action for one of three reasons: they didn’t intend to buy anything in the first place, don’t have enough information your product or service, or don’t feel sufficiently motivated on an emotional level to move forward. Almost any conversion problem you face is going to come down to one of those issues.

Luckily, none of them are impossible to solve. With that in mind, look let’s look at some fixes you can employ to get customers to place an order or fill out a form instead of clicking away from your website…

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The Biggest Trend Driving Online Marketing in 2019 and Beyond

This is the time of year when business owners (not to mention those of us in the web design community) naturally tend to look ahead and think about what a new year might mean for the world of online marketing. That’s certainly the case now, as we are fielding more questions than ever about what to expect in 2019.

There are never certain answers to these questions, of course, simply because technology moves quickly and no one can predict the future. However, from our point of view it’s easy to see that the biggest trend to pay attention to is the one that is already taking place right in front of our very eyes. In fact, it’s so significant that it’s easy to take the associated changes for granted.

We are talking, in this case, about the shift towards mobile web usage.

No matter where you look people are on their phones and tablets. Statistics back up what our eyes see, with mobile web usage approaching 60% of all Internet traffic in 2018. There’s no reason to think mobile web users won’t make up and even bigger percentage of the online market in coming years.

Smart marketers are taking big steps to adjust. Here are some of the tools we are using to help our clients to be ready for the continued growth of mobile computing in 2019 and beyond…

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