ADA Compliance for Websites

The Supreme Court recently shined a light on ADA compliance for online businesses by refusing to hear a case that had previously ruled that the Americans with Disabilities Act (ADA) guarantees disabled individuals the right to access not only businesses but also their websites and web-based applications. 

The initial suit was brought against Dominos by Guillermo Robles, a blind man who was unable to order a pizza on the pizza chain’s website because it didn’t have the capability to accommodate him. He claimed this violated the ADA, which states that anyone with a disability should have full access to the goods and services “of any place of public accommodations.” While Dominos argued that this law only applied to physical locations, the U.S. 9th Circuit Court of Appeals ruled that it also included the online services offered by the business. 

This ruling could open the door to many other lawsuits against retailers who fail to make their websites accessible. The Supreme Court’s action implies that they are likely to apply ADA standards to web-based services in the future, leaving many business owners concerned about their ADA compliance. 

What to Know about ADA Compliance

Making your website ADA compliant is a smart business move that will not only protect your company but also help you reach more individuals with disabilities who may be interested in your services. Here are some key things you should know about ADA compliance:

  • The ADA extends to Tier I and Tier III organizations. Tier I is any business that is open at least 20 weeks out of the year with at least 15 employees. A Tier III organization applies to the “public accommodation” category, which includes businesses like grocery stores, banks, hospitals, and retailers. 
  • The ADA doesn’t have specific guidelines for websites, but the Supreme Court’s actions suggest that they should have the same level of accessibility as a brick-and-mortar location. This means using various website programming techniques to ensure a website is functional for individuals with disabilities.  
  • The Web Content Accessibility Guidelines 2.0 (WCAG 2.0) is the industry standard for web developers. It consists of guidelines and techniques to ensure websites are perceivable, operable, understandable, and robust. These guidelines are broken up into three levels to conform to varying degrees of disability.
    • Level A: This is the lowest level of accessibility. It focuses on ways to improve navigation and translation for readers. 
    • Level AA: This level does more to account for multiple disabilities, including providing developers with direction on color contrast and identifying errors. It’s more in line with what has been considered acceptable in past court cases involving ADA compliance.
    • Level AAA: At this level, a website is designed to be accessible to the broadest range of individuals with disabilities using a combination of programming tools and elements.

How to Write Web Content Like a Pro

Given the choice, nearly any business owner or marketer would prefer to have a professional copywriter craft their web content rather than spending hours and hours on the job themselves. However, not every client who needs web design has the budget for a good writer, and in some industries the huge amount of insider knowledge involved in crafting informative pages makes it faster to write than it would be to bring an outsider up to speed.

If you find yourself in either category it doesn’t mean you have to give up on having great web content. You just need to approach the project the same way a professional would. We talked with an experienced web content writer who has written hundreds of across many industries. Here was his advice…

Continue reading “How to Write Web Content Like a Pro”

7 Signs Your Business Website Needs Some Work

Occasionally, we meet with business owners who aren’t sure they need our services. It’s often the case that they have been referred by a colleague or even a customer, but can’t tell whether they should actually invest in some upgrades to their existing web presence.

That’s understandable. Web design is about technical skill and personal preference. Besides, no one wants to spend money on creative work that won’t actually help them attract more leads or customers.

At the same time, however, there are a lot of websites out there that need immediate attention. Today, we want to give you seven clear-cut signs it’s time to make some improvements to the part of your business customers almost always see first…

Continue reading “7 Signs Your Business Website Needs Some Work”

5 Frequently Asked Questions about PPC Advertising

New clients often come to us with many questions about pay-per-click (PPC) advertising. It’s not hard to understand why. On the one hand, you can have a new campaign of PPC ads up and running within minutes. But on the other hand, those ads are going to cost you money, and you can watch your budget get eaten up hour by hour.

Additionally, most business owners understand—either from stories or first-hand experience—that PPC ads can lead to fast sales or lots of wasted dollars. So, they may be alternatively excited and apprehensive at the idea of running them.

You may be able to relate to some or all of these situations. In order to help you make good decisions for your company, we are going to share the answers to five frequently asked questions about PPC ads we hear all the time…

Continue reading “5 Frequently Asked Questions about PPC Advertising”

Is SEO Actually Worth the Time and Effort?

Search Engine Optimization (SEO)

All business owners and marketing executives love the idea of social media marketing. It’s common sense: Google is currently processing somewhere around 5 billion searches per day. Who wouldn’t want a healthy slice of that traffic headed towards their own landing pages?

However, what stops them from following through on new search engine optimization campaigns is the reality that it can be difficult to bring traffic in from Google if you’re starting from a low initial search position. If you haven’t put time, money, and effort towards SEO in the past, it can seem daunting to even begin.

It’s not surprising, then, that we often hear different versions of the question: “Is SEO really worth the time and effort it will take?” To get at the right answer, here are a few things you have to remember…

Continue reading “Is SEO Actually Worth the Time and Effort?”

The Advantages of Having Great Web Content

It’s unfortunate, but many business owners pay a lot more attention to the visual aspects of their website then they do the written ones. That’s understandable when you consider the power of good design, and the fact that most of us don’t consider ourselves to be great writers. But at the same time, it’s important to remember that having great web content gives your business some important advantages that can’t be gained otherwise.

To help you see why the writing on your web pages is so critical to the success of your site and Internet marketing efforts, let’s take a look at a few of the things that come to you when you use the right words online…

Continue reading “The Advantages of Having Great Web Content”